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Return Policy

1. Eligibility for Return

SEECO Power Limited is committed to supplying high-quality transformers and electrical equipment that comply with applicable technical specifications and quality standards. Due to the customized and engineered nature of our products, returns shall be governed by the following conditions:

Products may be considered for return only if:

  • •The delivered product differs from the approved purchase order or technical specification.
  • •Manufacturing defects are identified during the warranty period.
  • •The product is damaged during transportation and such damage is reported immediately upon receipt.
  • •The product is found non-functional due to manufacturing faults confirmed by SEECO Power Limited.

2. Non-Returnable Items

The following products are generally not eligible for return:

  • •Custom-designed or made-to-order transformers.
  • •Products that have been installed, modified, repaired, or altered without written authorization from SEECO Power Limited.
  • •Products damaged due to improper handling, storage, installation, operation, overloading, accidents, or force majeure events.
  • •Products returned without original identification plates, serial numbers, or inspection records.

3. Return Request Procedure

To request a product return, customers must follow these procedures:

  • •Customers must submit a written return request within 7 days of delivery for visible defects or discrepancies.
  • •Warranty-related claims must be submitted within the applicable warranty period.

The request must include:

  • •Purchase Order/Invoice Number
  • •Product Serial Number
  • •Description of the issue
  • •Supporting photographs and test reports (if applicable)

4. Inspection and Approval

Guidelines for return evaluation and approvals:

  • •All returned products are subject to inspection by SEECO Power Limited.
  • •Return authorization must be obtained before shipment.
  • •SEECO Power Limited reserves the right to repair, replace, or provide a credit note after technical evaluation.

5. Transportation

Liability for shipping and logistics costs:

  • •For approved warranty claims resulting from manufacturing defects, transportation costs may be borne by SEECO Power Limited.
  • •For all other approved returns, transportation and associated costs shall be borne by the customer unless otherwise agreed in writing.

6. Refunds and Replacements

Approved returns may be resolved through:

  • •Repair of the product;
  • •Replacement with an equivalent product; or
  • •Credit adjustment against future purchases.

Cash Refunds

  • •Cash refunds are generally not applicable unless specifically approved by management.

7. Warranty Reference

All return claims shall be subject to the warranty terms and conditions specified in the sales contract, purchase order, or warranty certificate issued by SEECO Power Limited.

SEECO Power Limited reserves the right to amend this Return Policy without prior notice.

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